Handmade in our atelier in Israel · Shipped worldwide

Questions

FAQ

Answers to what we are asked most often. Can’t find yours? We are a message away.

Our pieces

About our pieces

Who makes the pieces?

Every piece is designed and handmade by ceramic artist Amir Rom in our atelier in Israel. Read our story.

Will my piece look exactly like the photo?

Very close — but because each piece is shaped and glazed by hand, small variations in colour and texture make every one unique.

How do I care for my piece?

Wipe it gently with a soft, dry or slightly damp cloth. Avoid abrasive cleaners, and handle pieces decorated with gold with care.

How do I hang a mezuzah?

Shipping

Shipping and delivery

Do you ship to my country?

We ship from Israel to more than 70 countries. International orders ship with UPS Express, door to door and fully tracked: free on orders over $300 (a flat $29 below that).

How long will it take?

Orders are usually dispatched within 3–5 business days. Abroad, UPS Express delivers to your door, usually within a few business days of dispatch. You will receive a tracking number by email.

Will I pay customs or import taxes?

No. We prepay import duties and taxes for every country, so there is nothing to pay on delivery.

Do you gift wrap?

Yes. Every piece is gift wrapped and carefully packed for its journey.

Returns

Returns and damage

Can I return a piece?

Yes — you have 30 days from receiving your order. The full details are in Shipping & Returns.

What if my piece arrives damaged?

Please contact us within 7 days of delivery, with photos of the piece and the packaging, and we will send a replacement or a full refund.

Special orders

Special and corporate orders

Can you make a piece especially for me?

Yes. We create personalized pieces for homes and life events. Request a special order.

Do you work with institutions and companies?

Yes — from embassies and synagogues to companies looking for meaningful gifts. Institutions & corporate.

Help

Still have a question?

We are happy to help:

Or write to us through our contact page.

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