Terms & Conditions

We want you to love your piece. In addition to our 30-day return policy, customers in Israel have the following rights under the Consumer Protection Law, 1981, and the Consumer Protection (Cancellation of Transaction) Regulations, 2010:

• You may cancel your purchase within 14 days of receiving the item or the document with the transaction details, whichever is later, by notifying us in writing, by email or by phone.
• The item must be returned unused and in its original packaging. Return shipping is paid by the customer, unless the cancellation is because of a defect, a mismatch with the description or late delivery.
• We will refund the amount paid within 14 days of receiving your cancellation notice. A cancellation fee of up to 5% of the price or ₪100, whichever is lower, may be deducted — except when the cancellation is due to a defect, a mismatch, late delivery or another breach on our part.
• People with disabilities, senior citizens (65 and over) and new immigrants may be entitled to an extended cancellation period, as set out in the law.
• Pieces made especially for you — special orders and personalized pieces — cannot be cancelled once production has begun, as permitted by law.

Wherever our return policy is more generous than the law, the return policy applies.